Gaming should be fun â not a burden. Citinow Casino believes every player should know their limits and play mindfully. Our responsible gaming tools are here for you whenever you need them.
These tools help you stay in control of your gaming â all free and easy to use
Set your own daily, weekly, and monthly deposit limits. Any reduction takes effect immediately, but increasing a limit requires a 72-hour waiting period.
Set this from your Account SettingsSet automatic reminders every 30, 60, or 90 minutes. Your screen will show how long you've been playing and how much you've spent â keeping you informed and in control.
Enable in profile settingsTake a temporary break ranging from 1 day to 6 weeks. During this period, you will not be able to access your account or place bets. Your account reactivates automatically once the break ends.
Contact Support or go to SettingsFor long-term concerns, close your account for 6 months to 5 years, or permanently. Once activated, this cannot easily be reversed â it is the highest level of protection available.
Contact SupportYou can view your full gaming history, win/loss records, and spending statistics at any time. Understanding your own patterns makes it easier to make informed decisions.
Check your account historyIf you feel you are struggling to control your gaming, our support team can point you toward professional guidance. There is no shame in reaching out.
Chat with us on live chat nowPlaying at Citinow Casino is about more than wins and losses â it's a form of entertainment. Responsible gaming means enjoying games with full awareness of your financial limits, time, and mental well-being.
Online gaming is growing rapidly in Bangladesh. But like any form of entertainment, it requires boundaries. Citinow Casino has always believed that a happy player is the best player. That's why we don't just offer games â we provide all the tools you need for safe gaming.
Research shows that most people enjoy gaming and have no problems with it. However, for a small number of people, gaming can sometimes become an issue. All of our safeguards exist for those people.
Please follow these guidelines for a safe and enjoyable experience at Citinow Casino:
Citinow Casino strictly prohibits anyone under 18 from gaming. Age is verified at registration, and KYC documents may be requested if there is any doubt.
If you have children or teenagers at home, you should take the following precautions:
Problem gambling is a recognised health condition â there is no shame in it. If you feel that you or someone close to you needs help, Citinow Casino's support team is always ready to point you in the right direction.
Asking for help is a sign of strength. We do not judge â we help. Speak to our support team with confidence; everything is handled in complete confidence.
The RTP (Return to Player) on slots typically ranges from 94%â97%, meaning some loss over the long term is entirely normal.
Research shows that gaming for more than 2 hours straight can impair your ability to make sound decisions.
Players who set a budget in advance get more enjoyment out of gaming.
Recognising when gaming is becoming a problem is the first step. If you notice any of the signs below in yourself or someone close to you, seek help.
If you notice more than three of these signs, contact Citinow Casino's support team â they can help set limits or a break on your account.
Chasing losses by placing larger bets to recover what you've lost is the most serious warning sign of problem gambling.
Spending â or seriously considering spending â money set aside for food, rent, or your children's education on gaming is a critical warning sign.
Lying about your gaming or hiding how much time and money you are spending â this is a clear sign of a problem.
Feeling restless, anxious, or irritable when you're not gaming is a sign of dependence â and it's one that professional support can help you overcome.
You keep telling yourself "just one more round" â sessions run longer than planned and you find it hard to stop even when you intend to.
Gaming is affecting your sleep, focus at work, or ability to meet your responsibilities.
Answer the questions below honestly â this is completely private and confidential
Click the Yes or No button next to each question
Citinow Casino's safety tools take just a few minutes to set up
Log in to your Citinow Casino account and go to "Profile" or "Account Settings".
Step 1Find the "Responsible Gaming" section within Settings.
Step 2Set deposit limits, session time limits, or reality check reminders at your own convenience.
Step 3Contact Support via live chat for a cooling-off period or self-exclusion â they will assist you right away.
Step 4Responsible gaming at Citinow Casino isn't just words â it's action. Use all our protection tools and play with complete peace of mind.