1. Home
  2. Privacy Policy
Data Protection Policy

Citinow Casino Privacy Policy — Your Complete Guide to Data Protection

Your personal data is our most valued responsibility. Here you'll find a clear, straightforward explanation of how Citinow Casino collects, stores, and protects your information.

Last Updated: July 2026
What's on This Page
What Information We Collect
How Your Data Is Used
Who Your Information Is Shared With
Cookie & Tracking Policy
Your Rights & Controls
Data Security Technology
SSL 256-Bit Encryption
Your Data Is Never Sold to Third Parties
Stored on Secure Servers
Fully GDPR Compliant
Core Privacy Principles

How Citinow Casino Protects Your Information

Here's a quick overview of the key points before you read the full policy

End-to-End Encryption

Every transaction and piece of personal information is protected with SSL 256-bit encryption — the same security technology used by banks — right here at Citinow Casino.

Your Data Is Never Sold

Citinow Casino never sells your name, phone number, or email to any third party — not even to advertisers. That is our commitment.

Secure Cloud Storage

All data is stored on secure, internationally certified cloud servers. Regular backups and cybersecurity audits are conducted.

Minimal Data Collection

Only the information necessary to provide our services is collected. No unnecessary data is requested or stored.

Your Own Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

Compliance with International Law

Citinow Casino fully complies with GDPR and other international data protection laws. Your rights are legally protected.

Table of Contents

1Introduction & Purpose of This Policy

Citinow Casino takes your privacy seriously. This Privacy Policy explains what information we collect about you, why we collect it, how we store and use it, and what rights you have over that information.

By using the Citinow Casino website or creating an account, you agree to this Privacy Policy. We recommend reading it in full before registering.

Our Core Commitment: Your data is never sold, never shared with third parties for advertising purposes, and never disclosed without your consent.

2What Types of Data We Collect

Citinow Casino collects certain information in order to provide its services. This falls into two categories — information you provide directly, and information collected automatically while you use the site.

Type of Information Example Purpose
Identity-Related Information Full name, date of birth, national ID KYC Verification
Contact Information Phone number, email address Account Security
Financial Information BKash/Nagad number, transaction history Payment Processing
Gaming Activity Gaming history, bet amounts Responsible Gaming
Device & Network IP address, browser type, location Security Verification
Please note: Citinow Casino collects only the data that is strictly necessary. We never ask for information that isn't relevant.

3Why We Collect & How We Use Your Data

Citinow Casino uses your information for the following purposes:

  • To create and manage your account and ensure its security.
  • To process deposit and withdrawal transactions.
  • Through the KYC (Know Your Customer) verification process.
  • To prevent money laundering and fraud.
  • To recommend games and offers tailored to your preferences.
  • To provide customer support and technical assistance.
  • For responsible gaming monitoring and support.
  • To meet legal obligations.

Your consent will be obtained before your data is used for any purpose beyond those listed above.

4Data Sharing & Third Parties

Citinow Casino never sells your personal data. However, limited information may be shared with trusted partners where necessary to deliver our services:

  • Payment Processors: bKash, Nagad, Rocket — used solely to process transactions.
  • Game Providers: Certified companies such as Pragmatic Play and Evolution — for game operation.
  • KYC Verification Services: Licensed entity for identity verification.
  • Legal Authorities: Only relevant information is disclosed when required by court order or legal obligation.
Guarantee: None of the partners listed above may use your data for their own purposes — it is shared solely for the specific task at hand.

5Cookies & Tracking Technologies

Citinow Casino uses cookies on its website. Cookies are small files stored in your browser that help improve your experience on the site.

Cookies we use:

  • Essential Cookies: Remembering your login status and verifying security. Without these, the site cannot function properly.
  • Performance Cookies: To understand which pages are most visited — helping us improve the site.
  • Preference Cookies: To remember your language, theme, and preference settings.

Cookies can be disabled at any time through your browser settings. Please note that some features may not function properly if you do so.

Good to Know: Citinow Casino does not use aggressive tracking or third-party advertising cookies.

6Technical Data Protection Measures

Citinow Casino uses industry-leading technology to keep your data secure:

  • SSL/TLS 256-bit encryption — applied to all data transfers.
  • Two-Factor Authentication (2FA) support.
  • Regular cybersecurity audits and penetration testing.
  • Payment information is stored with PCI DSS-level security.
  • Automated system for detecting unusual activity.
  • A dedicated security team monitors around the clock, 24/7.

Even with all of this in place, no internet service can be entirely risk-free — but we ensure the highest level of protection possible.

7How Long Your Data Is Retained

Citinow Casino does not retain data beyond the period necessary. The general rule is:

  • Active account data: retained until the account is closed.
  • Transaction history: retained for up to 5 years as required by law.
  • KYC documents: retained for the period required by law.
  • Closed account data: retained for up to 2 years after closure.
Your Rights: You may request deletion of your data unless we are required by law to retain it.

8Your Data Rights

At Citinow Casino, you have full control over your data. At any time, you can:

  • Request to access your stored personal data.
  • Request correction of inaccurate information.
  • Request restriction of data processing.
  • Request deletion of your data unless legally required to retain it.
  • Request to transfer your data to another platform (data portability).

To exercise these rights support@citinowcasino.betEmail us or let our team know via live chat.

9Protection of Minors' Data

Citinow Casino strictly does not serve anyone under the age of 18 and does not collect their information. Age is verified at the time of registration.

If we have reason to believe that a minor's data has been collected, it will be deleted immediately. Parents or guardians may contact our support team directly regarding this matter.

10Changes to the Privacy Policy

Citinow Casino may update this Privacy Policy as needed. You will be notified of any significant changes via your registered email or through a notice on the site.

Continued use of the site after any updates constitutes acceptance of the revised policy.

Tip: Please revisit this page from time to time. The date of the latest update is always shown at the top of the page.

11Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following:

  • Email: support@citinowcasino.bet
  • Live Chat: Click the chat icon at the bottom right of the website
  • Time: 24 hours a day, 7 days a week

We typically respond to all data-related requests within 24 hours.

Your Rights

Your 6 Fundamental Rights Over Your Data

You're in Full Control of Your Data at Citinow Casino

Right to Access

You may request a copy of your stored data at any time.

Right to Rectification

You may correct any inaccurate or outdated information at any time.

Right to Erasure

You may request deletion of your data unless we are required by law to retain it.

Right to Object

You may object to the use of your information for specific purposes.

Right to Data Portability

You may export your data and transfer it to another platform.

Right to Restriction

You may request a temporary restriction on the processing of your data in certain cases.

🔐 Your data is in safe hands — play with peace of mind

Your personal information and funds are fully protected at Citinow Casino. Start today with complete confidence.

Register Securely Responsible Gaming
FAQ

FAQs

Yes, completely safe. Citinow Casino uses SSL 256-bit encryption — the same technology used by banks. Your bKash or Nagad number is never stored directly; all payments are processed in encrypted form through our payment gateway. Your personal data is never sold or shared with advertisers or third parties. Our security team monitors all activity 24/7 and automated alerts are triggered whenever anything unusual is detected.

The easiest place to find new offers is the "Rewards" section of the site — all active promotions are listed there in one place. New offers typically come out at least 2–3 times a week, including deposit bonuses, cashback, free spins, and more. Bigger promotions run at the start of each month, with special deals during events like the cricket season or Eid. Offer notifications are also sent to your registered email, so keep email notifications enabled on your account so you never miss a deal.
বাংলা