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Citinow Casino Terms & Conditions — The Complete Guide for Players in Bangladesh

This page explains all the rules, terms, and policies for using Citinow Casino in clear, straightforward English. Please read carefully before using the site.

Last Updated: July 2026
On This Page
Account Registration & Usage
Deposit & Withdrawal Rules
Bonus & Promotion Terms
Gaming Rules & Betting Terms
Responsible Gaming Policy
Account Suspension & Termination
Key Highlights

Key Terms at a Glance

Before diving into the details, here's a quick overview of Citinow Casino's core policies

Must Be 18+

Citinow Casino is strictly for users aged 18 and above. Age is verified at the time of registration. Accounts found to belong to minors will be terminated immediately.

One Person, One Account

Each person may register only one account. If multiple accounts are detected, all of them may be closed and any bonuses forfeited.

Bonus Wagering Requirements

All bonuses come with specific wagering requirements. To withdraw bonus funds, you must place the required amount in bets. The conditions for each offer are clearly stated alongside it.

KYC Verification

Identity verification is required before making a withdrawal. Simply submit a photo of your National ID or passport. This is done entirely for your own protection.

Fair Play Guarantee

All games are RNG certified. Any cheating or use of bots will result in account termination. Citinow Casino stands firmly by its honest players.

Responsible Gaming

You have the option to set your own limits, take a break, or close your account if needed. Gaming is meant to be fun — it should never become a problem.

Table of Contents

1General Terms & Conditions and Contractual Basis

By using the Citinow Casino website, you fully agree to these Terms & Conditions. This is a legally binding agreement between you and Citinow Casino. Please read the entire document carefully before registering or placing any bets.

These terms are prepared in accordance with the laws of Bangladesh and the rules of international gaming licenses. If any part is unclear, feel free to ask our support team via live chat — they are always ready to help in English.

Important: Citinow Casino is strictly for users aged 18 and above. Access by minors is completely prohibited.

Citinow Casino reserves the right to modify or update these terms at any time. A notice will be posted on the website and sent to your registered email following any changes. Continued use of the site after changes take effect constitutes acceptance of the updated terms.

2Account Registration & Personal Information

To register with Citinow Casino, you must provide accurate and complete information. Providing an incorrect name, false age, or any misleading details may result in account termination and forfeiture of all balances.

  • Each individual may register a maximum of one account.
  • The phone number and email registered to your account must be active and belong to you.
  • Keep your account password private — sharing it with anyone else is strictly prohibited.
  • If you notice any unusual activity on your account, contact support immediately.
  • KYC (identity verification) must be completed before making a withdrawal.
Please Note: You are responsible for any access to your account by others. Use a strong password and change it regularly.

3Deposit, Withdrawal & Payment Policy

Citinow Casino supports bKash, Nagad, Rocket, and USDT payment methods. The minimum deposit amount is ৳100, and the maximum limit is determined by your account tier.

The following rules must be followed when making a withdrawal:

  • Withdrawals can only be made to a registered payment method.
  • KYC verification must be completed before your first withdrawal.
  • Wagering requirements must be met before any bonus balance can be withdrawn.
  • The minimum withdrawal amount is ৳500.
  • Daily withdrawal limits vary by account tier (from ৳50,000 for Bronze to ৳5,00,000 for Diamond).
Note: Deposit funds and bonus funds are tracked separately. Bonus funds cannot be withdrawn directly — they convert to real money only after the wagering requirements are fulfilled.

4Bonus & Promotional Offer Terms

Citinow Casino regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which are clearly outlined in the offer description. General rules include:

  • The wagering requirement for the welcome bonus is generally between 15x and 30x.
  • You cannot claim another bonus while one is already active.
  • Not all games contribute equally to wagering requirements when playing with bonus funds — slots may count at 100%, while Live Casino games may count at 10%.
  • Bonuses must be claimed within a set timeframe — they will expire once the deadline passes.
  • Fraudulent use of bonuses may result in permanent account termination.
Tips: Before claiming a bonus, visit the offer page and read the "Full Terms" section. Alternatively, ask our support team — they will walk you through everything in plain English.

5Gaming Rules & Betting Terms

All games at Citinow Casino operate in accordance with international gaming standards. Each game has its own rules, which can be found in the "Help" or "Rules" section within the game.

  • Game outcomes are determined by RNG — neither party can control or influence the result.
  • If a game is interrupted due to a technical error, bets will be automatically refunded.
  • In live games, the dealer's decision is final.
  • In Sports Betting, if a match is abandoned, bets will be refunded.
  • Citinow Casino reserves the right to investigate unusual betting patterns.

6Prohibited Activities & Misconduct

The following activities are strictly prohibited at Citinow Casino. Engaging in any of them may result in immediate account termination and forfeiture of your balance:

  • Using bots, automated software, or any hacking tools.
  • Operating multiple accounts under the same person.
  • Bonus abuse or bonus arbitrage.
  • Any activity related to terrorism or money laundering.
  • Harassing or abusive behavior toward other players.
  • Intentionally exploiting any bug or glitch on the platform.
Please Note: Citinow Casino monitors all activity on the platform. We are committed to maintaining a culture of fair play.

7Account Suspension & Termination

Citinow Casino reserves the right to suspend or permanently close an account under the following circumstances:

  • Violation of any clause of these terms.
  • False information is found during KYC verification.
  • If fraud or financial misconduct is suspected.
  • Remaining inactive beyond a specified period.

To close your account, please contact support. Make sure to withdraw any available balance before closure. Balances in closed accounts can be claimed within 30 days.

8Responsible Gaming Policy

Citinow Casino believes gaming is for entertainment — not a means of income. We take responsible gaming very seriously.

  • Set your own daily, weekly, or monthly deposit limits.
  • If needed, temporarily suspend your account for 24 hours, 1 week, or 1 month.
  • If you feel you cannot control your gaming, you have the option to permanently close your account.
  • The support team can provide guidance and referrals to professional help for problem gambling.
Good to Know: Playing more to recover losses is not a sound strategy. Take a break if you need to.

9Privacy & Data Protection

Your personal information at Citinow Casino's Privacy Policy protected accordingly. We never sell your information to third parties.

  • All data is secured with SSL 256-bit encryption.
  • Payment information is processed through a secure payment gateway.
  • Information may be disclosed to the relevant authorities when required by law.

For more details, visit our Privacy Policy Page View.

10Rule Changes & Enforcement

Citinow Casino reserves the right to update these Terms & Conditions at any time. For significant changes, at least 7 days' notice will be given via your registered email or a site notification.

Continued use of the site after any changes constitutes acceptance of the updated terms. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain fully in effect.

Any disputes or ambiguities will first be addressed through Citinow Casino's support team.

Contact: For any questions about these terms, contact our support email support@citinowcasino.bet or reach us via live chat.

📋 Read the terms? Start enjoying now!

At Citinow Casino, all rules are transparent and all bonus terms are clearly stated. Play with confidence and enjoy the experience.

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Q&A

FAQ

Deposits via bKash or Nagad typically process within 2–5 minutes. If more than an hour has passed, first check your bKash transaction status to confirm whether it was successful. If the transaction shows as successful, contact our support team via live chat with the transaction ID or a screenshot — they are available 24/7 and can usually verify and credit your account manually within 30 minutes. If no amount was deducted from bKash but the page shows a failed transaction, there is nothing to worry about — your money will be returned.

The most common reason for an account lockout is entering an incorrect password multiple times — for security, the system automatically locks the account for a period of time. In most cases, waiting 30 minutes will unlock it automatically. If the lock is due to unusual login activity or a pending KYC verification, please contact support via live chat or email. The support team will verify your national ID details and unlock your account promptly.
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